Contact

We love hearing from our community — your questions about our blends, feedback, ideas, brewing support, collaborations or workshops, and chai stories all matter to us. Here's how to get in touch.

6.1 Customer Service

Email hello@mammachai.com.au Response Time We aim to reply to all enquiries within 1–2 business days (Mon–Fri, excluding public holidays)

Instagram @mamma.chai

Facebook https://www.facebook.com/profile.php?id=61550344140426

6.2 Order Enquiries

For questions about an existing order — including tracking, changes, delays, or returns — please email orders@mammachai.com.au with your order number. This helps us find your details quickly and resolve your issue with minimum fuss.

6.3 Product Questions

Curious about ingredients, caffeine content, brewing methods, or which blend is right for you? We're happy to help you find your perfect cup. Reach out any time via email or our social channels.

6.4 Wholesale Enquiries

Interested in stocking or serving Mamma Chai? Please see Section 5 (Wholesale Enquiries) or email wholesale@mammachai.com.au.

6.5 Media & Collaboration

For press, gifting, collaborations, or partnerships, please email us at hello@mammachai.com.au with the subject line "Media Enquiry" or "Collaboration". We love connecting with aligned brands, content creators, and media outlets.

6.6 Feedback

We are always improving, and your feedback genuinely helps. Whether it's a glowing review or a concern you'd like to share, please feel free to reach out directly. We read every message.

Thank you for choosing Mamma Chai.

We hope every cup brings warmth to your day.