Privacy policy

Last updated: April 29, 2026

Privacy Policy

At Mamma Chai, we respect and protect your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or purchase from our Shopify store.

3.1 Information We Collect

When you visit our Site or place an order, we may collect the following:

  • Order Information: name, billing/shipping address, email, phone number, and payment details (securely processed)
  • Website useage data (cookies, analytics)
  • Communication Information: any messages via contact forms or email 

3.2 How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment and shipping
  • Send order confirmations, shipping updates, and invoices
  • Respond to customer service enquiries
  • Screen for potential fraud or risk
  • Improve our website and marketing (aggregate analytics only)
  • Send you promotional emails or newsletters (opt out at any time) 

3.3 Cookies & Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser. Disabling cookies may affect some Site functionality. 

3.4 Third-Party Sharing

We do not sell your personal information. We may share it only with:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy)
  • Payment providers — Stripe, PayPal, Afterpay (see their respective privacy policies)
  • Shipping carriers — Australia Post, Sendle, or similar, for delivery purposes only
  • Marketing tools — if you opt in to marketing emails, your address may be stored in our email platform (e.g. Klaviyo or Mailchimp)
  • Legal authorities — if required by law 

Third-party providers are required to handle your data in compliance with their own privacy policies and applicable law. 

3.5 Data Security

We use SSL encryption and Shopify's secure infrastructure to protect your data during transmission. We do not store your full payment card details on our servers. 

3.6 Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise these rights, contact us at hello@mammachai.com.au. 

3.7 International Visitors

Our store is based in Australia. If you are accessing this Site from outside Australia, please be aware that your data may be transferred to and processed in Australia, where privacy laws may differ from your jurisdiction. 

3.8 Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the Site constitutes acceptance of the updated policy. 

3.9 Contact — Privacy Compliance

Privacy Compliance Officer, Mamma Chai | hello@mammachai.com.au