Shipping Policy

We aim to get your chai into your hands — and your cup — as quickly as possible. Here's everything you need to know about how we ship.

4.1 Order Processing

Orders are processed Monday to Friday, excluding Australian public holidays. Please allow 1–3 business days for us to hand-pack your order before dispatch. During peak periods (e.g. holidays, new product launches), processing may take up to 5 business days.

4.2 Domestic Shipping — Australia

Standard Shipping

Orders dispatched within 1–3 business days
Estimated delivery: 2–7 business days from dispatch
Remote or rural addresses: allow up to 14 business days

Free Shipping Threshold

Free standard shipping on all Australian orders over $100
Orders under $100 incur a flat shipping fee (calculated at checkout)

Express Shipping

Express options are available at checkout for an additional fee
Estimated delivery: 1–3 business days from dispatch

4.3 International Shipping

We ship internationally to selected countries. International shipping rates and estimated delivery times are calculated at checkout based on destination and order weight.

Estimated international delivery: 7–21 business days from dispatch
Customs, duties, and taxes are the responsibility of the recipient
Some products may be restricted by customs in certain countries; please check your local import rules before ordering

Mamma Chai is not responsible for delays caused by customs processing.

4.4 Authority to Leave (ATL)

If you select 'Authority to Leave' at checkout, our courier may leave your parcel in a safe place at the delivery address. Once delivered as recorded by the carrier, risk of loss may pass to you. This does not limit your rights under the Australian Consumer Law.

4.5 Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your parcel directly through the carrier's website.

4.6 Incorrect Address

Please double-check your delivery address before completing checkout. If your order is returned to us due to an incorrect address, you will be responsible for re-shipping costs. If you notice an error immediately after ordering, contact us at orders@mammachai.com.au as soon as possible and we will do our best to update it before dispatch. Mamma Chai Policy Suite | hello@mammachai.com.au

4.7 Late, Lost, or Damaged Parcels

If your order hasn't arrived within 10 business days of the estimated delivery date, or arrives damaged, please contact us at orders@mammachai.com.au with your order number and (where applicable) photographs of the damage. We will work with the carrier to investigate and resolve the issue in accordance with the ACL.