Terms of Service

Welcome to Mamma Chai.

By accessing or purchasing from our Shopify store (the "Site"), you agree to be bound by the following Terms of Service. Please read them carefully.

1.1 About Us

Mamma Chai is an artisan, organic chai and spice business based in Australia. We are passionate about authentic, ethically sourced ingredients and sharing the warmth of chai culture.

1.2 Eligibility

By using this Site and placing an order, you confirm that you are at least 18 years of age or under supervision, have the legal capacity to enter into a binding agreement, and are residing in or ordering from Australia or an approved international destination. You agree not to misuse the website or its content.

1.3 Product Information

We take great care to ensure all product descriptions, ingredients, and images are accurate. Because our products are made with natural and organic ingredients, minor variations in colour, aroma, or appearance between batches may occur due to seasonal sourcing. This does not constitute a defect. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional if you have any health concerns or specific dietary requirements.

1.4 Pricing & Availability

All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. We reserve the right to change pricing at any time without notice. Products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time. We take care to ensure product descriptions, pricing and availability are accurate, however errors may occur. We reserve the right to: • Correct inaccuracies • Update pricing or product details • Cancel or refuse orders if required

1.5 Orders & Payment

By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order. Payment must be made in full at checkout via an approved payment method. We accept major credit and debit cards, PayPal, Afterpay, and other payment options as listed at checkout. Once an order is placed: • It cannot be guaranteed to be modified or cancelled • Please ensure shipping details are correct • We are not responsible for incorrect addresses entered Mamma Chai Policy Suite | hello@mammachai.com.au

1.6 Intellectual Property

All content on this Site — including but not limited to product names, descriptions, photography, recipes, branding, and written copy — is the intellectual property of Mamma Chai and may not be reproduced, distributed, or used without prior written consent.

1.7 Limitation of Liability

To the maximum extent permitted by Australian law, Mamma Chai will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms limits your rights under the Australian Consumer Law (ACL).

1.8 Changes to Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted on this page with a revised date. Continued use of the Site after changes are posted constitutes acceptance of the updated terms.

1.9 Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of the applicable Australian state or territory.

Questions? Email us at hello@mammachai.com.au